1. Provides leadership, expertise, and direction in developing and implementing strategies, procedures and practices to enhance the overall campus climate through services and resources to identify, inform, assist and address grievances, complaints and conflicting/debilitating issues.
2. Builds effective working relationships and represents the best efforts of the University and its senior leadership with internal and external groups, organizations and stakeholders; works collaboratively with members of the broad university community to include students, faculty, staff, and administrators to assess, inform, and engage areas on campus that could benefit from culture cultivation, ensure viable complaint grievance processes.
3. Proliferates conflict transformation and peace-building through progressive education, such as mindfulness, meditation, and alternative ways to address systemic imbalances and inequities, and appropriate conflict resolution alternatives like mediation, facilitation, dialogues and honest, yet difficult conversations.
4. Works to contribute to consistency in the provision of training and services across the campus, and aspires to model effective education and training components on inter- and intra-active office engagement, consensus building, and learning/living/working/playing dynamics that build skill sets to improve, infuse and illuminate healthier and happier environments on campus.
5. Provides services that may intervene in and reduce long-running disputes and disagreements on campus and makes appropriate referrals and supports discussions with campus offices including student success, enrollment management, graduate division, athletics, housing, public safety, Office of Judicial Affairs, Native Hawaiian Student Services, other appropriate units and committees and the system Equity Assurance Office, along with Human Resources.
6. Directs institutional research based on surveys and other measurements on the progress and problem areas in achieving climate goals. Analyzes institutional and national trends, and identifies areas to strengthen the university’s climate, community values and conflict management program through education, outreach, and effective processes. Recommend strategies, programs and best practices to better achieve these goals. Prepare a campuswide plan and approach, and assist deans and directors to prepare and plan for school, college or unit activities to achieve goals at the unit level in support or larger campus goals. Provide technical assistance, training and outreach and educational materials, policy guidance.
7. Manages and supervises the productivity and performance of the direct reports within the Manoa CARES office and ensures stated goals are monitored and achieved in compliance with University policies, procedures and practices and within the parameters of the collective bargaining agreements respectively. Supports and promotes Manoa CARES members in various aspects of their position descriptions and creative endeavors.
8. In alignment with Provost’s overarching plan, manages budget and expenditure plans, staffing, services, and operations.
9. Develops broader and more inclusive frameworks based on lived experiences to identify, address and resolve unequal power dynamics and encourage conduct formulated and sustained through transparency, accountability, increased awareness, equity and diversity.
10. Works collaboratively with other offices and individuals to discuss, develop, and integrate healthier and higher forms of communication to improve and enhance campus environments that incorporate and thrive in and with Manoa CARES core values of kuleana, ‘ohana and aloha aina.
11. Represents UH Manoa on state commissions and other boards when appropriate; participates, presents and/or serves on planning committees for county, state, national and international conferences when possible; and may serve in an expert capacity in campus and community engagement where appropriate.
12. Perform other duties as may be assigned.

1. Master’s degree in psychology, social work, higher education or related field; and minimum of five (5) years of experience in:
   • campus climate programming, direct services of advocacy, conflict resolution, or related services in a higher education setting or equivalent organization; or
   • program administration overseeing campus climate, advocacy and conflict resolution in a higher education setting or equivalent organization;
   • or equivalent combination of education, experience and expertise.
2. Demonstrated comprehensive knowledge of the principles and practices of psychology, social work or other human behavior related disciplines in support of student and employee support systems.
3. Demonstrated knowledge of current strategies and best practices related to advocacy, confidential resources, appropriate conflict & dispute resolution alternatives, and campus climate.
4. Demonstrated understanding of a wide range of principles, theories, federal and state laws, and systems associated with programs that support equitable, diverse and inclusive educational and working environments in higher education.
5. Demonstrated knowledge of the diverse student and employee populations at public higher educational institutions and the complexities of campus engagement between diverse individuals and campus communities.
6. Demonstrated knowledge of strategic plans in higher education, and the commitment to diversity, equity and inclusion, as well as being committed to indigenous communities.
7. Demonstrated, effective analytical and communication skills including presentations, trainings, and facilitations; effective verbal or written skills in policy development, advocacy resources, adaptive alternatives, reports and other pertinent areas.
8. Demonstrated ability to establish and maintain effective working relationships with the full range of relevant constituents through effective communication and interpersonal skills, organizational aptitude conscious awareness, patience, discretion and genuine care judgment, and discretion, and demonstrated ability to effectively collaborate with constituencies with different agendas.
9. Demonstrated knowledge and practical workings with regulatory agencies such as the U.S. Equal Employment Opportunity Commission, the Office of Civil Rights of the U.S. Department of Education, including Title IX, Title VI, and Title VII, as well as the Hawaii Civil Rights Commission.
10. Demonstrated ability to lead direct reports and team members, manage competing work priorities and projects, and maintain effective employee relations.
11. Demonstrated ability to problem solve, engage in de-escalation strategies, effectuate intervention, assess complicated issues and resolve conflicts in higher education.

1. Juris doctorate, or doctorate degree in psychology, social work, higher education or related field.
2. Experience administering a campus wide assistance program involving campus climate, confidential resources, and conflict management program in a post secondary institution.
3. Knowledge of collective bargaining agreements in Hawai‘i and higher education.
4. Knowledge of applicable University of Hawai‘i policies and procedures.
5. Knowledge of the Hawai’i State Legislature, various state boards and commissions pertaining to areas contained herein.
6. Knowledge of Hawaiian history, culture, advocacy and reconciliation.
7. Demonstrated knowledge of UH’s and UH Manoa’s strategic plan and the commitment to diversity, equity ad include and Native Hawaiian Place of Learning.
8. Demonstrated knowledge of the diverse student and employee populations at UHM and the associated complexities of campus engagement within UHM.  

The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.  For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

Accommodation Request:  The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA).  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly.  Determination on requests for reasonable accommodation will be made on a case-by-case basis.  For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/