1. How do I access the course and course materials?

The course, all course materials, and access to the live forums are available on the course's page in NACUA’s Online Learning Center. 

2. What’s included in this online course?

This eight-module course contains narrated PowerPoint presentations (i.e., pre-recorded webinars), self-assessment quizzes, and reading assignments. In addition, each semester, this course will have two instructor-led forums lasting one hour each. These live forums are supplemental to the course and are conducted virtually.  Please refer to the course schedule for the dates of the forums.

3. Is this course conducted in real time?

No, this course is asynchronous. Once registered, students are able to view the instructor’s presentations at their convenience - at home, the office, or anywhere there is a connection to the Internet. There will be two one hour-long course forums to give students the opportunity to interact with the instructor. These live forums are supplemental to the course and cover the material included in the modules. 

4. What happens if I am not able to attend one of the live forums?

If you are unable to attend a live forum, or if you register for the course after a live forum has taken place, the recording of the forum will be available for viewing at any time on the course platform. The recordings become available no later than a week after a live forum. Approximately 48 hours prior to each live forum, you will receive an email containing a link to the register for the forum.  Additionally, approximately 48 hours prior to each live forum, a registration link for the forum will be made available on the course's page in NACUA’s Online Learning Center.

5. How can I ask the instructor questions?

You can ask questions of your instructor during one of the course forums; he will answer as many as possible in the time allotted.

6. Can I access the course forums if I register after they are offered?

The live forums with instructors are recorded and will be available for registrants on the course’s page in the Online Learning Center approximately one week after the date of the forum. Please refer to the course’s schedule for the dates of the forums.

7. Do I need any special equipment to participate in the course?

To participate in the online course, you will need a PC or Mac with an Internet connection, loaded with a Web browser (Google Chrome or Mozilla are the preferred browsers, but any browser will work). You will also need Adobe Reader for reading PDF files which is available for free download from

8. Do I have to register as an individual or can my institution register as a site?

Courses are open for individual registration only.

9. How much time can I expect to spend on the course per week?

On average, you can expect to spend approximately 2-3 hours per module. This includes viewing the instructors’ presentations, reviewing the readings and resources, and completing assessments. While this course was originally designed for participants to spend 1 week per module, the course is asynchronous and can be taken at any time within 365 days of purchase. 

10. Can I receive CLE credit for participating in the course?

You may be eligible to receive CLE credit for participating in a NACUA online course. After completing the course, participants may submit a request to NACUA, and NACUA will submit the program for approval to the appropriate agencies of the states that permit self-study credit. MCLE credit is subject to each state's rules and regulations. States differ in their definition of "CLE". For more information, visit our CLE credit page.

11. What is the refund policy?

There are no refunds for online courses. 

12. When will I receive information on how to log on to the online course I registered for?

You may access the course by logging into the course's page in the Online Learning Center . A link to the course’s page will also be included in your order confirmation email. Check your junk filter if you do not receive the order confirmation email shortly after you register.

13. Who is eligible to attend the course?

Click here for course eligibility information.

14. Will I receive a certificate for completing the course?

Yes, course participants will receive a certificate of completion for the course after completing the course requirements.

15. How long will I have access to the course?

Participants can access course materials for 365 days from the date of purchase. NACUA is not able to extend access to the course after it expires. Participants must repurchase the course in order to extend access.

16. Who do I contact if I have questions?

If you have additional questions, please contact us at or (202) 833-8390.