1. What’s included in this online course?

This eight-module course contains narrated PowerPoint presentations (like pre-recorded webinars), self-assessment quizzes, and reading assignments. In addition, this course will have two instructor-led webinars lasting one hour each.  Please refer to the course schedule for the dates of the webinars.

2. Are the courses conducted in real time?

No, NACUA’s courses are asynchronous. Once registered, students are able to view the instructors' presentations at their convenience - at home, the office, or anywhere there is a connection to the Internet. There will be two one hour-long course webinars to give students the opportunity to interact with their instructors. These live webinars are supplemental to the course and cover the material included in the modules. 

3. What happens if I am not able to attend one of the live webinars?

If you are unable to attend the live webinar, or if you register for the course after a live webinar has taken place, the recording of the webinars will be available for viewing at any time within the course platform. The recordings become available no later than a week after the live webinar. If a new live webinar is scheduled, current course participants are automatically registered as long as the date of the live webinar falls within the 365 days of purchased access to the course. 

4. How do I access the course materials?

All course materials will be available for viewing on the course platform.

5. How can I ask the instructor questions?

You can ask questions of your instructor during one of the course webinars; he will answer as many as possible in the time allotted.

6. Can I access the course webinars if I register after they are offered?

The course webinars with instructors are recorded and will be available for registrants on the course website one week after the date of the webinar. Course participants will be notified about future webinars.

7. Do I need any special equipment to participate in the course?

To participate in the online course, you will need a PC or Mac with an Internet connection, loaded with a Web browser (Google Chrome or Mozilla are the preferred browsers, but any browser will work). You will also need Adobe Reader for reading PDF files which is available for free download from

8. Do I have to register as an individual or can my institution register as a site?

Courses are open for individual registration only.

9. How much time can I expect to spend on the course per week?

On average, you can expect to spend approximately 2-3 hours per module. This includes viewing the instructors’ presentations, reviewing the readings and resources, and completing assessments. While this course was originally designed for participants to spend 1 week per module, the course is asynchronous and can be taken at any time within 365 days of purchase. 

10. Can I receive CLE credit for participating in the course?

You may be eligible to receive CLE credit for participating in a NACUA online course. After completing the course, participants may submit a request to NACUA, and NACUA will submit the program for approval to the appropriate agencies of the states that permit self-study credit. MCLE credit is subject to each state's rules and regulations. States differ in their definition of "CLE". For more information, visit our CLE credit page.

11. What is the refund policy?

There are no refunds for online courses. 

12. When will I receive information on how to log on to the online course I registered for?

You may access the course by logging into the course platform. A link to the platform will also be included in your order confirmation email. Check your junk filter if you do not receive the order confirmation email shortly after you register. To ensure you receive your confirmation email and webinar registration emails, add to your address book or safe sender list. 

13. Who is eligible to attend the course?

Click here for course eligibility information.

14. Will I receive a certificate for completing the course?

Yes, course participants will receive a certificate of completion for the course after completing the course requirements.

15. How long will I have access to the course?

Participants can access course materials to 365 days from the date of purchase. NACUA is not able to extend access to the course after it expires. Participants must repurchase the course in order to extend access.

16. Who do I contact if I have questions?

Contact NACUA at with questions about CLE credits or content. For technical support questions, contact For more information, visit NACUA’s Online Learning Center Support Page.