1. What’s included in a NAUCA online course?

This eight-week course contains narrated PowerPoint presentations (like pre-recorded virtual seminars), self-assessment quizzes, and reading assignments. In addition, this course will have three instructor-led webinars lasting one hour each. Please refer to the course schedule for the dates of the webinars.

2. Are the courses conducted in real time?

No, NACUA's courses are asynchronous. Once registered, students are able to view the instructors' presentations at their convenience - at home, the office, or anywhere there is a connection to the Internet. There will be two one hour-long course webinars to give students the opportunity to interact with their instructors.

3. How do I access the course materials?

All course materials will be available for viewing on the course website.

4. How can I ask the instructors questions?

You can ask questions of your instructors during one of the course webinars; they will answer as many as they are able in the time allotted.

5. Can I access the course webinars if I register after they are offered?

The course webinars with instructors are recorded and will be available for registrants on the course website one week after the date of the webinar.

6. Do I need any special equipment to participate in the course?

To participate in the online course, you will need a PC or Mac with an Internet connection, loaded with a Web browser (Internet Explorer is the preferred browser, but any browser will work). You will also need Adobe Reader for reading PDF files which is available for free download from Cookies must be enabled and pop ups for the site must be allowed. To participate in the live course webinars, you will need to download Microsoft Silverlight. Instructions are available on the course website.

7. Do I have to register as an individual or can my institution register as a site?

Courses are open for individual registrations only.

8. How much time can I expect to spend on the course per week?

You can expect to spend approximately 2-3 hours per week on course materials including viewing the instructor's presentations, reading assignments, and completing assessments. Course participants are also expected to complete a course evaluation.

9. Can I receive CLE credit for participating in the course?

NACUA will apply to the MCLE of every state after the completion of the online course. You may be eligible to receive CLE credit for participating in a NACUA online course. MCLE credit is subject to each state's rules and regulations. States differ in their definition of "CLE". For more information, visit our CLE credit page.

10. What is the refund policy?

There are no refunds for online courses.

11. When will I receive information on how to log on to the online course I registered for?

You will receive information upon registration.

12. Who is eligible to attend the course?

Click here for course eligibility information.

13. Will I receive a certificate for completing the course?

Yes, course participants will receive a certificate of completion for the course, provided that they meet or exceed a minimum score on the assessment for each chapter and the overall course assessment.

14. How long will I have access to the course?

Participants can access course materials for one year from the date of purchase.

15. Who do I contact if I have questions?

Questions about the course should be directed to Peach New Media at 1-866-702-3278.

16. Can NACUA accommodate participants with special needs or accessibility requests?

NACUA strives to accommodate all online course participants. If you have a special need or accessibility request, please contact NACUA staff at prior to registering for an online course.