Perform services related to membership, member services, and general administration

Reports to: Director of Membership and Marketing

Membership
Works with Director of Membership and Marketing in the following areas:

Membership Administration

• Perform routine updates on all membership forms
• Prepare weekly & monthly membership reports
• Handle and respond to inquiries from members and non-members
• Conduct new member outreach via routine welcome messages
• Prepare lists for members and staff as requested

Membership Data & Records

• Maintain database integrity by performing regular checks and validation
• Maintain all membership records in a timely and accurate manner, including adding and deleting member representatives to and from membership in the Association’s membership database, in accordance with membership policies and procedures
• Organize and update members records on a regular basis
• Maintain records of contact persons and addresses for all membership categories

Membership Dues Billing

• Assist with processing annual and interim membership dues billing—e.g., calculating dues amounts, generating initial and follow-up dues invoices of all membership categories, reviewing dues invoices to check for accuracy, preparing dues update reports, and preparing address change sheets and any enclosures
• Collect and issue follow-up reminders to collect affirmation statements from all members annually
• Issue monthly membership dues reports to the Director of Membership and Marketing and Director of Finance and Operations
• Process dues payments and maintain payment records

Member Services

• Provide support with Committee activities
• Provide support with Affinity Group activities
• Maintain membership collateral inventory and order supplies as needed
• Provide support with data collection, entry, and review for member and presenter information related to in-person and virtual programming
• Prepare and send logistics communications for all online programs (online courses, webinars, and briefings)
• Perform monthly reviews of learning management system content and ensure prices are set according to the governance schedule
• Provide secondary support to prepare materials, slide decks, and session packets for in-person programs as requested
• Provide support with other data entry as requested

Sponsorship

• Assist with sponsorship campaigns, including responding to inquiries and maintain contact lists of current and potential sponsors
• Assist with sponsor logistics, including invoicing, event preparation, payment processing, and sponsor relations

Office Administration
Works with relevant staff in the following areas:

• Provide primary back-up phone coverage for the Office Assistant on an as needed basis
• Other duties as assigned

Skills

• Bachelor’s degree preferred
• Excellent telephone and written communication skills for direct contact with association leaders, members, and staff
• Familiarity with office computer systems, especially word processing software, databases, and spreadsheets
• Exceptional proofreading skills
• Organizational skills for multiple tasks
• Ability to carry out tasks/assignments with minimal supervision
• Meticulous attention to record-keeping and generation of data and reports • Ability to follow-up on tasks independently