Frequently Asked Questions

1. What’s included in this online course?

This four-week course contains narrated PowerPoint presentations (like pre-recorded virtual seminars), self-assessment quizzes, reading assignments and additional resources, and a class discussion board. In addition, this course will have two instructor-led conference calls lasting one hour each.

2. Are the courses conducted in real time?

No, NACUA’s courses are asynchronous. Each week’s module materials will be posted on Monday morning. This allows students to view the instructor’s presentations at their convenience - at home, the office, or anywhere there is a connection to the Internet. There will be two hour-long course conference calls to give students the opportunity to interact in “real time” with their instructor(s).

3. I might be away from an Internet connection during part of the course, causing me to miss a few days. Will this negatively impact my participation?

Individuals should try to log on to the course site at least every other day, but missing a few days due to work or travel should not negatively impact your online course experience.

4. How do I access the course materials?

The first week’s course materials will be available for viewing on the course website by 9:00 a.m. EST on your course start date. Materials for subsequent weeks will be posted on the course website every Monday by 9:00 a.m. EST.

5. How can I ask the instructor questions?

Your course features an online discussion board where students can leave questions for the instructors and discuss the course with fellow participants. In addition, you can ask questions of your instructors during one of the course conference calls.

6. Do I need any special equipment to participate in the course?

To participate in the online course, you will need a PC or Mac with an Internet connection, loaded with a Web browser (Internet Explorer is the preferred browser, but any browser will work). You will also need Adobe Reader for reading PDF files which is available for free download from www.adobe.com. Cookies must be enabled and pop ups for the site must be allowed.

7. Do I have to register as an individual or can my institution register as a site?

Courses are open for individual registration only. Multiple registrants from a single institution receive a discount.

8. How much time can I expect to spend on the course per week?

You can expect to spend approximately 2-3 hours per week on course materials including viewing the instructor’s presentations, reading assignments, completing assessments and posting to the discussion board. Course participants are also expected to complete a course evaluation.

9. Can I receive CLE credit for participating in the course?

NACUA will apply to the MCLE of every state after the completion of the online course. You may be eligible to receive CLE credit for participating in a NACUA online course. MCLE credit is subject to each state's rules and regulations. States differ in their definition of "CLE". For more information, visit our CLE credit page.

10. What is the refund policy?

Cancellation Policy Prior to Start Date: Refunds minus a $50.00 administrative fee will be issued for cancellations prior to the start date of the course. Cancellation notices must be communicated in writing by email to Caitlynn Coster (cmc@nacua.org). Course Withdrawal Policy After Start Date: Withdrawals from a course are accepted within one week (7 days) from the course's start date. Withdrawals must be communicated in writing and are subject to an administrative fee of $75.00.  Cancellation notices must be communicated in writing by email to Caitlynn Coster (cmc@nacua.org). No refunds will be given for cancellations received after May 6, 2013.

11. When will I receive information on how to log on to the online course I registered for?

You will receive an e-mail from NACUA one week before the course start date that contains detailed information about the course, including your first course reading assignment. All course materials can be accessed through the course website. Use your user name and password to log on to the course website; if you have forgotten your password, click here and your password will be emailed to you.

12. Who is eligible to attend the course?

If you are an attorney or another administrator from a NACUA Member Institution or Associate Member Institution, or if you are an Associate Individual Member, you are eligible to register for online courses. If you are an employee of a non-member institution you are also eligible to register if you are employed by an accredited non-profit college or university.

13. How long will I have access to the course?

Participants can access course materials through July 24, 2013.

14. Who do I contact if I have questions?

Questions about the course should be sent to Anne Wilder at aww@nacua.org or call 202-833-8390. If you have a technical issue, please e-mail techsupport@nacua.org.