Frequently Asked Questions

1. What’s included in NACUA’s online courses?

Each four-week course contains narrated PowerPoint presentations (like pre-recorded virtual seminars), self-assessment quizzes, reading assignments and additional resources, and a class discussion board. In addition, each course will have two instructor-led conference calls.

2. Are the courses conducted in real time?

No, NACUA’s courses are asynchronous. This allows students to view the instructor’s presentations at their convenience - at home, the office, or anywhere there is a connection to the Internet. There will be two course conference calls to give students the opportunity to interact in “real time” with their instructor(s).

3. I might be away from an Internet connection during part of the course, causing me to miss a few days. Will this negatively impact my participation?

Individuals should try to log on to the course site at least every other day, but missing a few days due to work or travel should not negatively impact your online course experience.

4. How are the courses structured?

The online course is broken down into one introductory module and four course modules. The first week contains the introductory module and the first course module. The following weeks will each feature a new course module. Each week’s module materials will be posted on Monday morning.

5. How can I ask the instructor questions?

Your course features an online discussion board where students can leave questions for their instructors and discuss the course with fellow participants. In addition, you can ask questions of your instructor during one of the course conference calls.

6. Do I need any special equipment to participate in the course?

To participate in the online course, you will need a PC with an Internet connection, loaded with a Web browser (Internet Explorer is the preferred browser, but any browser will work). You will also need Adobe Reader for reading PDF files which is available for free download from www.adobe.com. Cookies must be enabled and pop ups for the site must be allowed.

7. Do I have to register as an individual or can my institution register as a site?

Courses are open for individual registration only.

8. How much time can I expect spending on the course per week?

You can expect to spend approximately 2-3 hours per week on course materials including viewing the instructor’s presentations, reading assignments, completing assessments and posting to the discussion board. Course participants are also expected to complete a course evaluation.

9. Can I receive CLE credit for participating in the course?

NACUA will apply to the MCLE of every state after the completion of the online course. You may be eligible to receive CLE credit for participating in a NACUA online course. MCLE credit is subject to each state's rules and regulations. States differ in their definition of "CLE". For more information, visit our CLE credit page.

10. What is the refund policy?

Cancellation Policy Prior to Start Date: Refunds minus a $50.00 administrative fee will be issued for cancellations prior to the start date of the course. Cancellation notice must be communicated in writing by email or by mail. Phone calls/messages will not be accepted.
Course Withdrawal Policy After Start Date: Withdrawals from a course are accepted within one week (7 days) from the course's start date. Withdrawals must be communicated in writing and are subject to an administrative fee of $75.00.  Phone calls/messages will not be accepted.  No refunds will be given for cancellations received after the first week of the course.

11. When will I receive information on how to log on to the online course I registered for?

When you purchase a course, you create a log-in name and password. On the day of the course, you will use this log-in information to access the course materials. After you register you will receive a receipt confirming your payment. If you mail your registration form to NACUA, you will receive an e-mail receipt along with log-in information. A week before your course start date you will receive an e-mail from NACUA with more detailed information about the course.

12. Who is eligible to attend the course?

If you are an attorney or another administrator from a NACUA Member Institution or Associate Member Institution, or if you are an Associate Individual Member, you are eligible to register for online courses.

13. How long will I have access to the course?

Participants can access course materials for six months.

14. Will I receive a certification for completing the course?

No, course participants will not receive any certification for completing the course. We will provide you with a certificate of attendance that you can fill out for MCLE credit.

15. Who do I contact if I have questions?

Questions about the course should be sent to Camille Heenan cbh@nacua.org or call 202-833-8390. If you have a technical issue, please e-mail techsupport@nacua.org.