The Office of Equity and Diversity works with faculty, staff, students, and visitors on matters relating to harassment, discrimination, title IX, section 504 of the rehabilitation act/ADA, violence in the workplace, protecting minors in the workplace, employee relations, and affirmative action.
The Office of Equity and Diversity is seeking an experienced Senior Complaint Investigator to join its team. The Senior Complaint Investigator will be responsible for conducting investigations of equity and diversity matters for the University, faculty, staff and/or students. The Senior Complaint Investigator will also be responsible for performing independent analysis while interpreting and ensuring compliance with federal and state requirements and applicable internal policies and procedures as they apply to the University. Additionally, the Senior Complaint Investigator will serve as a University representative for external complaints and represent the University with agencies against charges of discrimination or harassment. This position reports to the Director of Equity and Diversity.
- Conducts investigations of threats of workplace violence. Performs independent analysis and evaluation of findings and conducts appropriate follow-up, as needed. Understands and follows proper protocols for workplace violence threat assessments as needed. Creates comprehensive written reports.
- Documents all interviews and meetings held with faculty, staff and/or students, supervisors, managers and senior administrators. Maintains confidential case files. Prepares various detailed written reports and letters as necessary.
- Serves as an expert on equity and diversity matters. Provides advice and guidance to faculty, staff, and/or students on discriminatory practices and equal opportunity matters. Communicates standards, guidelines, policies and procedures. Interprets and applies federal and state requirements and applicable internal policies and procedures as they apply to the University, faculty, staff and/or student’s employment or academic issues.
- Provides direction and guidance to departmental staff as requested. Provides leadership, direction and training to other investigators as assigned.
Stays informed of developments in field. Reads pertinent literature, attends meetings and participates in professional associations as appropriate. Establishes and maintains an active network of professional contacts.
- Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
The University of Southern California values diversity and is committed to equal opportunity in employment.
Bachelor’s degree; Combined experience/education as substitute for minimum education
Minimum Field of Expertise:
Directly related experience in equity and diversity field in an educational institution or large organization. Thorough knowledge of state and federal laws, regulations and personnel policies and procedures governing discriminatory practices and equal opportunities. Knowledge of complaint procedures. Demonstrated analytical and/or problem solving capabilities. Ability to conduct interviews and investigations. Ability to present ideas clearly and effectively, both orally and in writing.
At least 5 years of experience conducting investigations involving healthcare personnel.
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